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Our Terms Shape How Your Account Works

When you open an account with us, you're agreeing to the rules that keep your wallet, your deposits and your withdrawals secure.

Clear deposit and withdrawal rulesPayment security and verificationAccount access and responsibility
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CONTACT & HELP

How to Reach Us About Terms Questions

If you have a question about how our Terms & Conditions apply to your account, or if you want to challenge a decision we've made, we…

Live Chat Support Open the chat box in your lobby or on the site; our team responds…
Email Support Send your question to [email protected] and include your account ID.
In-App Messaging From your account menu, tap Help & Support, then Message Us.
YOUR PROTECTION

How We Handle Your Data and Account Security

The Terms & Conditions bind us to protect your personal data, keep your deposits safe and process your withdrawals fairly.

Data Security

We encrypt all data sent to and from our servers using industry-standard protocols. Your DANA, OVO, GoPay and QRIS details are never stored on our site — payments are processed through secure third-party gates.

Identity Verification

Before your first withdrawal, we verify your identity with a photo ID and proof of address. This protects both you and us from fraud and keeps withdrawals moving smoothly.

Data Retention

We keep your account records for seven years after closure for regulatory and audit purposes. You can request your full data history at any time by emailing [email protected] with your account ID.

Account Closure

You can close your account anytime from Account Settings. Any remaining balance is returned to your original payment method within the withdrawal window set out in our terms.

Terms Changes

If we change a material term, we notify you 14 days before the change takes effect. You can review the new version on this page or request a copy from support.

Dispute Resolution

If you disagree with how we've applied the terms, you can file a dispute through our formal complaint process. Email [email protected] with 'FORMAL DISPUTE' in the subject line and your account ID.

Common Questions About Our Terms & Conditions

Players in Makassar, Denpasar and across Indonesia often ask the same questions about how our terms work in practice. Here are the real answers about account eligibility, deposits, withdrawals, data and what happens if you break a rule.

During registration, you'll see a checkbox confirming you've read and accepted our Terms & Conditions. You must tick it to proceed. After account creation, you can always find the full terms on this page or request them from support. Your first deposit confirms you're playing under these terms.

The core terms are the same, but we have specific rules for each payment method — Deposit references, verification steps and withdrawal timing. When you choose a payment method during deposit, we show you the exact terms that apply to that method before you confirm the transaction.

Your account stays open as long as you comply with our terms. If there's no activity for 12 months, we may freeze it for security; you can reactivate it by logging in or contacting support. Any balance remains yours — it doesn't expire.

Withdrawals cannot be processed without identity verification. Our terms require proof of ID and address before any payout. You'll receive an email with a link to upload your documents; most verifications clear in under two hours during business hours.

If your withdrawal is pending (status shows as 'processing'), you can contact support within 60 minutes to cancel and redeposit the funds. Once funds leave our system to your bank or e-wallet, the transaction is final and cannot be reversed under our terms.

You can close your account anytime from Account Settings under 'Manage Account'. Any remaining balance is returned to your original payment method within five business days. Once closed, you must wait 30 days before opening a new account with us under the same identity.

Email [email protected] with 'DATA REQUEST' or 'ACCOUNT DELETION' in the subject line, include your account ID and a copy of your ID. We process these requests within 14 days. Note that some data must be retained for regulatory compliance even after deletion.

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